I often use this blog to talk about the importance of narrative in career development. Telling good stories in an interview can be essential to getting a job offer. Here’s why:
“I must sell myself.” This is the mindset of most individuals when they go into a job interview. They presume that the interview is primarily about them. After all, the opening question is usually some variation of “Tell us about you.”
I know it’s counter-intuitive but the interview is not really about you; it’s really about the needs and priorities of the organization conducting the interview and, more specifically, about the needs and preferences of the manager that you might report to.
When I coach my clients through interviews, I ask them to take some time after the interview to write down the questions they were asked. For example, here are some questions a client was asked at a recent interview for a Business Systems Analyst (BSA) role:
– What are some of the challenges I have had with communicating to stakeholders?
– What are some of the challenges I have had communicating with employees?
– How do I deal with not sticking to a deadline and how do I communicate this with stakeholders?
– How have I contributed to the productivity of my previous team?
It doesn’t matter if you don’t understand what a BSA does. What matters here is that these Qs reveal the concerns of the employer, they reveal the internal challenges or pain points this company is experiencing in their current client service operations. They want to make sure that this candidate knows how to deal with such challenges and can solve these problems, not make them worse.
Most people think of an interview as a test, a one-way street on which interviewers ask questions and the interviewee must give the ‘right’ answers in order to pass the test and get a job offer. Again, I know this is counter-intuitive, but an interview is actually a conversation or dialogue conducted by an employer who is trying to get to know you well enough to decide if you are ‘safe’ to hire. Your goal in the interview is to make it easier for the employer to hire you because you are, in fact, a ‘safe’ candidate, someone who will make the manager’s job easier not harder.
Because I had prepared my client for such Qs, he told stories of himself in action solving these types of issues and getting quantifiable results for his previous employers. He even managed to insert some humour into his stories.
Think about this: who is the most popular person at a party (besides the host providing the food and beverages)? It’s usually the best joke teller or storyteller. We live in a narrative culture, immersed in stories all around us—it’s what binds us together socially. The strongest communicators among us are often the most popular, sometimes the most likeable.
Everybody enjoys a good laugh—just like the strong communicator at the party, you will become instantly likeable in an interview when you share a funny anecdote that gives people a chuckle. A human hires humans not resumes.
In summary: the best way to increase your chances of landing a job offer is to tell compelling stories of you in action solving problems for previous managers that are relevant to the manager you are interviewing with while getting quantifiable results…and generating a few chuckles along the way!